Double charges

Email I wrote to uber eats, still not resolved:

On the 20th of December 2019 I placed an order for a team function through the app for Chicken Licken. I linked my managers card to my profile to make the payment( account card ending. 6523), for some reason this transaction was debited but immediately reversed. On the 21st of December this same card was debited for the amount of R1936.50.

Today on the 24th of December uber also went and debited my wife's card ending .4013. This money wad now taken twice and you have no authority to debit my wife's card for this transaction!!! Reverse the transaction on card 4013 immediately?