DOUBLE CHARGED AND NO ORDER RECEIVED!!

Im not the type of person to do these kind of posts but this is absolutely ridiculous and I believe this needs to be esolved!

Last night I order on Uber Eats. I order from Chicken Licken. The full amount for my food was R217. Which was charged off my bank account.

Since Im with Tymebank you have to authorize all payments with an OTP.

I Was waiting over an hour for my order when the app was showing the driver had one stop elsewhere. So I couldn't track the driver it just showed a flickering line.

I recieved a notification minutes later that my order was delivered. I rushed outside thinking maybe one of the neighbors maybe collected and are still outside. Getting outside there was nothing.

I thought let me handle the situation in the morning right. I still have R189 in my uber wallet let me just order something else to have food.

To my biggest shock the money in my wallet is gone and used on the order I never recieved.

I have paid twice for an order I never recieved. How is this fair.

Ive been talking, argueing, explaining and begging over email to them to please just refund my order.

Their replies are inconsiderate and just keeps saying sorry the order is not eligible for a refund.

So I just have to accept that I lost R406 for nothing

No food delivery and a double charge?

This is absolutely disgusting I want my refund Uber Eats.

Worst of all I came across other (6) consumers posts where they experienced the same thing.

So its okey to just take our monies, throw your hands in the air and not take responsibility for any of this ?

Today I've just had enough of this bull****. It's not the first time and Im sure not the last. Im no longer using this app. I just want my 💰