Do not use Uber Eats – unacceptable service and zero accountability

I placed an order via Uber Eats that was never delivered. According to the app, the driver followed “policy” by leaving the food outside my address after allegedly waiting nine minutes. However, they arrived early and, according to the security guard at the front entrance, never left the food with him—they simply drove off.

The app showed a photo of the food supposedly placed outside near the intercom, but by the time I received the notification and checked, nothing was there. Despite this, Uber has refused to refund me. I’ve paid for food that never arrived and was denied a refund.

Why was the order not returned to the restaurant? What proof do I have that the driver didn’t just take a random photo and leave with the food?

This level of service is disgraceful, and the lack of accountability is even worse. I’ve lost money multiple times, and Uber Eats offers no real customer support or resolution. I strongly advise others to avoid using this platform.

I am shocked at this type of behaviour. Its completely unacceptable