Do not take responsibility for incorrect orders.

I ordered an extra hot curry, received a mild curry. Upon complaining with a picture of the kitchen note, I get a non-response. All it said was, “We’re not issuing a refund.” No reason and no way to appeal. I did not order incorrectly and I have never had an issue before so to get some nebulous answer from “Fazeela” telling me that I’m not entitled to a refund without furnishing a reason… Why would anyone ever use Uber Eats over others if this is their customer service?