DISSATISFIED WITH UBEREATS!!!

I am so disappointed with UberEATS. I ordered food on Sat 02.03.2024 at around 7:30pm and I selected the "priority tab" I then waited for over 2hrs for my order, eventually when the driver gets to my place, I send him a code to enter, next min, the app says my order has been delivered. I can no longer get hold of the driver, when I call the store, the tell me they are unable to assist me as the food has lest the store, I must take it up with UBER. Only to find that there is no number you can call. You can only lodge a complaint via the app. Not much help there too, they just told me the driver could not get hold of me, so he left. They are refusing to refund me my money, They deem it right that UBEREATS can just take my money and the food just like that!?