Dissapointed

I am deeply dissapointed in Ubereats, I placed an order on the 18th of December 2022, they deducted an extra R80 from my account after calling them they said they cannot help me and I have to go via the app...i have informed them and they refunded my money but yet the money is 2 days later not in my account...ontop of that my food was a mess and got a replacment the next day...CAN I PLEASE GET MY MONEY BACK THIS IS *******