Dishonest driver - ********* uber

On the 12/12/2020 we ordered food for delivery. The payment went off my account. At the time of the delivery, I was unable to collect at the gate and requested my friend to collect the food. My friend paid R250 for the food, which I refunded to my friend as he was not suppose to pay, but my point is the driver was not suppose to accept the money knowing that the order has been paid for. On the 13/12/2020 I log a complaint with the restaurant who informed me that my query must go to UberEats. The restaurant sent a email to Uber immediately. All the information was sent to Uber the name of the Driver the receipt the reference number , time and what the order was. I followed up via email and was told I have to log my query on the UberEats app, which I did and the message advised that my bank payment has been put on hold for investigation. Two week later no feedback received. I try to follow up on email but I am told every time the email is for restaurants only and that I should refer to the app. Case number ID:***7