Dishonest company do not use

I did an order, but the wrong time was set. I then cancelled and tried to re-order, as the cancelation stated NO FEES TO BE CHARGED due to order not being started as I cancelled as soon as I realized this mistake. I then saw my account was deducted this money, this was on 05/12/2023. I then gave 2 work days time (as this was under they FAQ section that is can happen) but by Monday 11/12/2023 the money was not yet back into my account, after then logging a support ticket, they simply state sorry no refunds as they order was more than 48 hours ago. They refuse to refund and I never received the food even, the one time in 2 months I could try and order takeout for my family and then this happens. UberEats seem to just ***** my money and I just have to accept it. Very bad service and very bad look for a multi billion dollar company and they have to ***** from people who can barely afford takeouts.