DISHEARTNING Uber Eats Review (SA)

Absolutely unacceptable service from Uber Eats South Africa.

I waited over an hour and a half for food that was never delivered, while the money was already deducted from my bank account. No food. No accountability. No urgency.

Uber Eats continues to allow drivers to accept orders, disappear, disable location tracking, and provide zero communication to customers who are waiting, hungry, and out of pocket. This is not a “delay” THIS IS ******** AND NEGLIGENT!!!.

If a driver is handling multiple trips, the bare minimum is communication. Instead, customers are left guessing while restaurants and Uber Eats pass responsibility back and forth.

What makes this worse is that many of us tip drivers in good faith, only to be treated with complete disregard. Being patient and understanding should not mean accepting theft of time and money.

Uber Eats and partner restaurants must take responsibility for who they allow on the platform. Proper verification, enforced location tracking, and real consequences for drivers who fail to deliver are non-negotiable.

This situation is becoming far too common in South Africa, and it is destroying customer trust. Expecting customers to stay calm while money is taken and food never arrives is unreasonable and insulting.

Do better. Customers deserve transparency, accountability, and respect.