Disgusting Uber eats

Hi, I am highly disappointed with Uber eats. I ordered dinner for my family last night. The app updated as delivered and I have strict instructions to meet the delivery driver outside. Further more I get a message to say the driver had tried to contact me, but no contact. We had no supper last night and i'm so very upset. Further to this, Uber charged me R10 rand each time I asked for help on the APP. What nonsense is this? I've now received an email to say they are refunding me, however, what about the inconvenience? This is really horrible. I would like to be phoned by Uber eats and I want an explanation