Disgusting service, left starving, unable to get any assistance!!!!!!

I wish there was less stars than a one star review. last night i order food at 6 a hour before my girlfriend gets home to make sure its on time, at 7 my girlfriend gets home and still no food i look at the app and i see the driver just picks it up awesome we are so excited being 7 late at night and staying less than 10 min from spur minnetonka we waiting patiently for our food 30 min later still no food and the driver hasn't moved position since she picked the food up, i try calling multiple times and no answer, i go onto the app and try the very un-helpful help section i speak to someone who is so uninterested in assisting me now its 20 to 8 back and forth back and forth wanting to rip my hair out speaking to this person now its 10 to 8 and spur minnetonka cancelled my order , your help person says look its been cancelled after more back and forth she says i must order again why on earth would i do that after waiting two hours its now 8 at night we are both ill because we are hungry now i must try order again wait two hours to get no food again? i requested the chat from the conversation i was told i would get emailed it and haven't received anything and i emailed multiple help departments relating to my issue and i received one generic computerized answer and nothing else this is ridiculous and disgusting and i am sick to the stomach on your service. i will be taking this further and to every complaint site possible because i am one person you just want to brush me off like i am nothing.