Disgusting service from Uber Eats

I would give no stars if it was an option after the service I received. I ordered food last night through the app. I have a detailed description of where to deliver as I live on campus residence. As I thought to message the driver to see how far he is from me, the driver messages to say he’s arrived. I go outside and no one is there. I messaged back to ask where he is, he says “outside”. I’m like outside where? No one is here. He then said that he’s on my street. I said I am inside the campus. I resend the directions and he responds with an insult, “you don’t know where you live?” He had a horrid attitude and I asked for a landmark so that I could drive out to meet him. He doesn’t give me one. I asked for his number, he doesn’t give me one. My husband gets into the car and drives around the campus to look for him. By this time he left. I logged a complaint on the app. They refused to issue a refund because according to them, the delivery partner followed policy and “I was not there to receive it”. Even after I sent through screenshots of the conversation between the driver and myself. They do not care about the customer. Its almost as if the driver knew exactly what he was doing to beat the system. I WILL NEVER ISE THIS SERVICE AGAIN! I am outraged at this company and it’s work ethic. You have lost a loyal customer.