Disgusting service

I placed a order today with The Lucky Bread Company, Mall of Africa via UberEats. Their app never works properly to begin with, since it doesn't always tell you that the order has been collected. Then all of a sudden, you get messages or calls from the Uber driver, that already sound frustrated. On this occasion, the driver calls me to tell me he is at the gate and that he is giving my order to the security guard. I said not to do that, I was coming to the gate. He didn't bother and gave it to the security guard anyway. And my order wasn't even packaged properly. It was just a box with gaps all around, not even in a packet or bag. I am highly disgusted at this seeing as what the covid situation is currently. I ended up throwing the order away. Waste of my money!