Disgusting service

I'm absolutely apauled and disgusted by the poor service. I ordered food and while awaiting delivery the i received a call from Uber eats and when I answered the line was bad and I couldn't hear anything but I immediately too to the messages to ask the driver if he is lost and I gave him the address again but he just didn't bother to answer. He simply sent me a picture of the food on the side of the road of God knows where and when I tried calling several time the line ran with no answer. I reported this and I got a response that they will not refund me and the order was cancelled I am beyond upset. Ubereats is by far the worst, it's not the first time I have issues with them.