DISGUSTING (NON EXISTENT) CUSTOMER SERVICE - CHARGED FOR NON DELIVERY

Yesterday I placed a large Uber Eats order (R1700) office lunch. My order was never delivered - 24 hours later still waiting for feedback even though it clearly shows the incorrect delivery address, I made numerous unanswered calls via the app, the "proof" was a photo of the food in the motorbike, I had a PIN number, how was this given to someone else without the PIN?

I work in a township area so I the chances of anyone else in this area having the same name as me is around ZERO.

This was paid for with a company credit card which needs to be refunded.

Is there any way of speaking to an actual human at Uber Eats??