DISGUSTING CUSTOMER SERVICE

I'm disgusted at the terrible customer service that I've received from Ubereats (SA) over the last two weeks.

Two weeks ago I placed an order and it said "Delivered" but I never received it, I reported the issue as such and a refund was processed but then reversed immediately.

I contacted them about this, but ever since, I've been getting the same generic responses from them. It's disgusting how they just COPY AND PASTE the same messages to me the whole time, they don't even make a single effort to personalize or change the messages.

I have requested a manager to be in contact with me OVER 5 times already and they keep IGNORING that request and persist with sending me the same stupid generic message the whole time.

I order on Ubereats weekly and this has by far been the most terrible customer service that I've ever received.

SHAME ON YOU ALL!!!!!!