Disgusted with Uber Eats

This is the WORST and ROBBING app for buying food, i bought at Kfc Eastgate and i never received the food because apparently the driver tried to get hold of me and couldn't get through... So according to the policies there is no refund and the food goes with the driver. Why must we pay for food we never eat??? Why mustn't the food go back to the shop so we can go collect if we have to ??? Who approved that policy??? We must pay for something we never ATE.