Disgusted by uber eats and nandos parktown.

I placed an order for a family meal at nandos parktown,The driver got lost and I could not get my order.My order was cancelled i tried contacting uber eats or nandos parktown all I got was a story.The uber eats app is not user friendly now I am told that I will not be refunded as I only reported my dilemma 48hours later this is a *******,Uber eats must go trade in another country you cannot treat me like a dog.