Disastrous service and no one to call just texts that can be ignored. Companies should not be allowed to not have a customer service platform because the technology is not always correct

I ordered food today around 1750 and realized the delivery address by the app is wrong. So once a driver committed, showed he's name as Melusi I swiftly messaged to to say the delivery address is wrong and gave him the correct address. I then asked which address did he get and he said he will only see it when he gets to KFC to pick up my order.

So everything is cool then, everyone waits for delivery time. On delivery time, 1825 to be exact, a different guy by the name Motion calls me and says he is outside. I step outside and respond that I can't see him. He then tells me he is at hyper and I tell him but that's the wrong address I had highlighted to he's colleague Melusi. So in my confusion, I proceed to ask how he got this order and that's when he disappeared and I saw on my delivery written complete and the app switched off. So I swiftly looked for support to explain what had happened and they responded in 8 minutes asking if I received the order and I responded No. I'm writing this almost 3 hours later and nothing has happened and support has ignored me. Now my question is, so drivers eat our food now and that's it or what is happening? I mean I have an entire comms with the first driver telling him the issue, so there is evidence on their side. So money was debited, I have been ignored and I'm still hungry almost 3 hours later. Uber eats, no one cares