Disappointment received from UberEats two times in a row

My friend had made 2 orders on the UberEats app within the space of 4 days and had received disappointment both times. The first order took place on Friday the 25th of August 2023, purchasing from RKs simply vegetarian, Berea. The order consisted of 6 cheese chipper roti and 2 chilli bites per 100g. She had only received 1 cheese chipper roti, 2 chilli bites per 100g and 4 sweetcorn and cheese samosas(which she did not order). She had placed a complaint with UberEats who said they will do a refund to her. Today is Monday the 28th of August 2023 and she still hasn't received her refund.

The second order took place today the 28th of August 2023, for McDonald's Berea Durban. She had placed an order for a grand chicken spicy burger and 6 sets of the 6 pc chicken mcnuggets which was on special for R51 .90 buy one and get one free.

When the driver delivered the items, she had opened up the bag, to find out there was 2 chicken nuggets (1 special) and the grand chicken spicy.

When she attempted to complain on the UberEats app, she was told that she did not qualify for a refund.

What kind of service are we getting, we are regular paying customers that provides more than enough business for UberEats, only to receive **** service. This is unacceptable and should not be tolerated.

This is not just a disappointment as she did not receive her order, this is daily light *******.

WE DID NOT EXPECT THIS FROM YOU UBEREATS!!!!

We want answers ????!!!!