Disappointing UberEats customer service

There was a deduction from my bank account which was referenced “Uber Eats”. This happened on Sunday evening on the 22nd of November and I thought it was just a authorisation hold which would be refunded to me within a couple of minutes.

Long story short, I had to report that on the Uber eats app the next day because my money was not refunded to me. I spoke to two different customer representatives of which one of them ended up leaving me hanging amidst the conversation.

Today is the 26th and they only decided to respond today telling me that the charge was not from uber eats when the reference clearly states that it’s from uber eats. I am beyond disappointed in the lack of help I’ve received from them.

From talking to different customer representatives to being left hanging which was clearly their way of telling me that I will not receive a refund. And what upsets me the most is the fact that one of the customer representatives confirmed that no orders were made from my account.

I am beyond upset and disappointed in the uber eats customer service team.