Disappointing customer service

Dear Uber Eats Customer Service, I hope this message finds you well. I am writing to express my disappointment with the customer service I have received regarding a recent issue with my account. On August 20, 2024, I was charged R262.80 for an order that was subsequently cancelled. Despite multiple attempts to resolve this issue through your customer service team, I have not received a refund or satisfactory assistance. Here are the details of the transaction: • Transaction Date: 20.08.2024 • Transaction Amount: R262.80 • Order ID: Woolworths Foodstop Engen Mitchell Park • Customer ID: *** • Mobile Number: +*** I kindly request that this matter be resolved promptly and that the refund be processed as soon as possible. Your immediate attention to this issue would be greatly appreciated. Thank you for your understanding and cooperation.