Disappointed customer

I am so disappointed in Uber Eats, I have been a regular customer since the Lockdown. So about a month ago, I ordered from a Roadhouse & requested in the notes they bring a Card machine. When the driver came he said they don't carry card machines and I didn't have any cash. So he left with the food, now they blocked me saying I still have an outstanding balance, I cannot order anything until I settle the balance, how can I be expected to pay for food I never got.

And why do they block you, surely they should know the Driver took the food back. Or why don't they even contact me to find out what happened.

I am really very disappointed in the way I am being treated by UberEats.

Angilque