Devious drivers torture customers to exert power

Yesterday, 15 June 2022, I ordered from steers which is about 10 minutes away from me. The order was ready within minutes and then a short while later the driver arrived. I sent him a message, I said “good evening, please can you make sure my chips are warm when they get here”. His response was very rude and then he cancelled delivery. Another driver got the delivery and took an hour and a half to get to me. After the hour, while I was waiting I tried to contact customer service. When I chatted to the operator I was told there was nothing they could do when I wanted to cancel my order because I would rather then get the food myself. The operator switched off the chat and refused to deal with me and I must say I was still being polite. The next operator that I waited for said I’d still have to pay even if I cancelled. He said I could make a complaint on the app afterwards if the food was cold and at that point I got a message saying that the food was on its way. I asked if I could have a better contact to reach them if I needed to and was told there is no such contact.. So when the driver got to drop off the food he was laughing. I did get the impression that the drivers had discussed the matter, as if this was punishment because I had asked that my food be warm. It’s like they wanted to teach me a lesson so that I would just take what they give which is not acceptable. When I did try to make the post order complaint as instructed by the operator it had 4 options. The only one applicable was that the driver was rude. I couldn’t specify and I couldn’t make a complaint about the first driver either. They have no South African Facebook page, only two pages for drivers. Hello Peter is the only avenue I can find to share my story. The drivers are clearly getting devious and Uber eats takes no accountability either. I think it’s terrible that we can’t trust them. We can’t edit our banking details to protect ourselves. It’s not even easy to cancel our account. So what do we do? And UberEats just ignores us. We can’t even reach each other as customers to find solutions. I’m beyond disappointed