Delivery not received

I order via Uber eats a lot however quite recently for the past 2-3 months I have been experiencing not receiving my orders . With my recent order , placed on the 23rd of September 2024 . I ordered around 8pm , when I realised that the order was taking to long to get a delivery person however due to my order being a card payment I was getting charged the amount of the food excluding delivery in order to cancel therefore I stuck with the order . I waited for the order for a long time and the delivery seemingly arrived at 10:45 pm. On my app , I had requested that the delivery person hoots as my area has hectic network issues, however the driver didn’t hoot and I had went out at 10:50 pm given the network challenges. I then realised via the app that apparently my order had been delivered and the delivery just took a picture of my order outside a random yard . I then attempted to call the driver using the on app feature 5 times but to no avail. I then went on to use the help function informing the support team that my order had not been delivered. I took images of my yard outside and the map image that tracks my order which showed that the delivery person had left my order at the incorrect yard. Uber suppport went on to state that my order is not eligible for a refund as the delivery person attempted to contact me and waited outside my house for 10 minutes which is not true , furthermore they stated that the delivery person had followed their policies and procedures. They ignored all the evidence I sent . I then rep**** to support stating that , all I want is my order or for them to refund the money back to my Uber wallet . Uber support responded after my pushback that they will look into the matter and give feedback but till today I have never heard anything from them . I am tired of Uber eats and their poor customer service and support , I would not advise anyone to use their Uber eats app as they face many challenges such as : delivery personnel taking their orders and claiming they were delivered; failure to cancel orders when unforeseen situations arise as they will be charged , inability to get a refund due to poor delivery service and restaurant service , inability to directly contact restaurant to make changes , inability to reach delivery personnel. All which I have experienced thus far . Once my current situation is resolved I will be deleting Uber eats , unfortunately other delivery services do not work in my area but what can I do .