Delivery not made

I am absolutely furious! I gave detailed instructions to your driver, from the entry code to my block number, and yet he still managed to bungle the delivery! Not only did he go to the wrong location, but he had the audacity to be rude and unprofessional when he realized his mistake. He even had the nerve to hang up on me and leave my food goodness knows where! I demand a full refund immediately! This is utterly unacceptable!