Delivery guy stole my order

Delivery guy just dropped the food outside the complex gate at night. never call or text. i tried to report that i was even unable to trace the order on the app. The massage i got when i try yo report this issue was an automated reply saying the are unable to refund orders more than. When i tried yo reply stating it an hour ago. I keep getting the same automate reply. POOOOORRRRRRR SERVICE. UberEats doesn't even care