Delay, delay and cancel

I have been using UberEats since we moved to Johannesburg and we had no issues thus far except for once before where 3 UberEats delivery guys cancelled a collection, but finally one guy managed to collect my order and deliver it.

After the first experience, I constantly check the app for updates. Today I placed an order at 21H03 for pizzas to be delivered. Again, 2 Uber rides stated that the order is being picked up, just to be cancelled again. Then finally I saw that one delivery guy was on his way to collect. The original delivery time was 21H40, but with the constant delay the times changed to 22H00 and then to 22H10.

After a sigh of relief when I saw that the delivery guy arrived at the restaurant, the order was suddenly cancelled completely stating that "the delivery guy ran into problems and the order was canceled".

Yeah, I got my refund, but point in case is that we rely on the order to be delivered (and there was more than sufficient time for preparation and delivery).

Really not happy about this!!!