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On Saturday 8 March I ordered from uber eats , on the app I tracked my order and according to my instructions the driver should meet me at the reception in the lobby . While tracking my order I saw the driver is on the way and I decided to go to reception at the hotel I was staying whilst waiting there I checked on the app again it said order delivered. And a picture posted outside of the hotels pavement the food order was placed there the driver posted delivered. I asked the reception and the security outside did they see anyone outside with food they said no. The reception staff and myself tried contacting the driver he's phone did not ring. The reception of the hotel called the place I ordered food from and they also said they tried calling the driver and could not get through. They referred me to call uber eats directly. I went up to my room and went back on the app I logged the complaint and got a response that my order is not eligible for refund as the driver tried contacting me . Now I was so frustrated 😠 and angry I never received any information or call or even a miss call from this driver to say he's outside or whatsoever . I then called uber eats call center whilst a agent by the name Portia assisted me she told me to.wait on the line while she will contact the driver the call got ended . Poor service I did not even receive a call back . I called again. Spoke to a nollita or Bonita this agent said she investigated and said uber rep**** I'm not eligible for refund I explained to her my situation and I was hungry at the time my order was 243r that I paid and I never received it . She said she wil try and assist and if she can not get hold of the driver she will escalate this for a refund. She put me on hold after coming back to me she said she could not get hold of driver she said she will.email management to process my refund and I should expect it 3 to 5 business day s . Tuesday I called to ask about my refund I have not gotten any response yet and the uber eats app communication is poor my food was ****** and uber eats don't own up to their fault.my order was #840B6