Daylight blatant ******* - No delivery and no refund

I am a regular user of Ubereats with and Uber One plan. On 10 feb, I placed an order for fresh produce. The note was made by me to deliver it to the entrance of the building on a specific road (to avoid possible confusion due to the fact that the map uber drivers use has always lead them to that entrance despite the actual address). Driver messaged he arrived, but he was not at that entrance as per my note. I then attempted to call, he didn't pick up, he messaged he was at the entrance from another street. I then messaged him to say to stay there and wait for me since I need to walk up a long set up steps uphill. To my surprise once I get to the other entrance, he is not there either and he had left to drive elsewhere. When I called him and asked why he is not reading my messages, he just said he is now drivinng again. I never got my groceries at any of the 2 entrances and got charged R222 regardless. The driver posted an non - sensical phote of the paper bag up close, which doesn't indicate or prove delivery. He just went and left with my groceries despite the entire situationn being his fault to not read his instructions. Complained to customer support the same day and got a refusal to refund me as the driver supposedly arrived. No attempts to investigate my matter properly or provide any proof of groceries being left behind. This is appalling customer service and the same exact thing happenned to a friend of mine who also didnt get refunded. if not refunded asap, this will be escalated further, as I will not accept someone just taking my money without delivering the goods.