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Ndlelenhle N

1 reviews | Active since Jan 2019

04 May 2025, 10:52

Daylight *******

I ordered a meal from a McDonald's outlets using Uber Eats, but I soon realised that the delivery address was wrong. I then cancelled the order on the app, and went further by texting the assigned delivery driver on the app, informing that I had just cancelled the order and he was to confirm with the shop, which he acknowledged. Moments later, he is calling me from that same wrong address about delivering the same cancelled order. He again acknowledged and reminded me to cancel on the app, which I had done. My issue is that I was never refunded for that cancelled order, and Uber Eats insists that there is nothing to refund. It is worth noting that this order needed a release pin from me, which I never gave the driver, and that my communications with said driver was done on the Uber Eats app, which they can always follow up on. In the end, I have paid for something I had cancelled, and still never got delivered to me.

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