Day light *******

On Saturday (9 May 2020) I placed an order and paid for it immediately which was a total of R107, 70 which includes delivery fee. Only for this order to not be delivered to me however it was listed as delivered. The order was placed a little after 4pm and listed as delivered at 4:36pm. No contact was made whatsoever, sent a complaint through to UberEats on the app as there are no physical contact details to call for assistance and all I received was automated apologies for what happened and that I was not going to receive a refund. I demanded an investigation to be done, however I was then threatened to have my account deleted because I was apparently going against their terms and conditions for stating how unhappy I was with their response (I have screenshots to prove this) I then proceeded to take to social media with said screenshots and after 8pm I received a response saying a specialized team would be looking into the situation for me. I advised I'd be waiting for the outcome, only to be told again with an automated apology that nothing would be done.

At this point it appears that UberEats does not care about their loyal customers and won't even think twice about taking your money. I am absolutely furious! I've been a customer services consultant as well and to receive this kind of service is absolutely appalling. No compensation for the inconvenience at all. And to date I still have not received anything. I am disgusted with your customer service and the way you treat your customers. Pathetic to say the least.