Damaged order

I placed an order through Uber Eats at Chiapas Sandton City (Order#7C085). Upon arrival of the order, the driver asked my son to call me as he wanted to talk to me. When i got to the driver he told me that the food was damaged due to the weight of the other order that was on top of my order. I inspected the food and the first concern is that the food was not cling wrapped, instead they used an elastic band. The broth from the Burrito Bowl was all over the other food. It was quite a disgusting picture to be honest. The driver then asked for my verdict, which i then said i cannot accept the order due to the unsanitary state it was in. The driver advised that he would go back and report the issue accordingly and i assumed all will be sorted and that i would receive another order. The order remained in progress on the App for a while and then i opted to cancel. Thereafter i reached to the Uber Eats help team for assistance because the driver never came back with my order.

The assistants' responses are as if they did not even read my report. They just keep on stating that i should have cancelled before the food was delivered. That is really inept and very concerning!! The food was damaged!! I dont need the refund...please deliver the food then!