Damage or Quality Issue

Purchased a KFC meal and the wing came raw another piece was off. I took a picture of the raw piece. This was June 12 and the response I got was the below

Hello Ntombenhle,

We are sorry to hear about this experience.

We have escalated this to a specialized support team who will be reaching out to you as soon as possible.

Till date nothing has been done about this. What would have happened if I was hospitalized because of this meal.