CUSTOMER SERVICE LESSONS ANYONE?

I ordered lunch about an two hours ago. I check my app, it says my order was delivered. No, it wasn't. My order never came. So I go onto the APP to get help. Surprise, Surprise, an inefficient robot that can't help me. No telephone number to speak to a person to resolve this. Someone stole either from the restaurant, from Uber or Me. They say they refunded me. I gave a tip, the tip wasn't refunded. No one deserves a tip in this instance. The point is I wanted food. Uber Easts and Uber is too busy taking my money to provide me with a person to speak to.