********* Customer Service

Good day.

I would like to file a complaint. I ordered food on Uber eats on the 14th of June, but the order didn’t arrive as expected.

Let me share the full story in detail & how things transpired… I ordered food on the app and unfortunately I did not update the address from my workplace to my house. I immediately informed the delivery driver of the error before the collection of the food & I also offered to pay extra for the inconvenience since the distance was about 5 km away from my workplace. The driver promised to deliver to my house address which I shared with him on the app, but to my surprise he didn’t pitch. I tried calling him several times but his phone was taking me straight to voicemail, yet he responds on the app via texts. He kept on claiming that he cannot find my house address and yet his location on the app showed that he never even attempted to make effort to deliver. Unfortunately this is not the first time this happens to me and yes I acknowledged my mistake but what puzzled me was nothing was rectified on my side by Uber eat since I was also willing to collect the order myself from the franchise. What’s unfortunate is that I’ve realized that this is a norm & it’s what delivery drivers do to keep orders for themselves because they do not return the order/s back to the franchises Uber eats did not even try to investigate my complaint as I even had texts as prove that I was in contact with the driver whom claimed that he waited at my delivery address and no one collected.

The point I’m trying to get to the bottom of is that It’s not about the refund of the money but simply the ********* treatment, which they don’t seem to even care about.

Kindly share/ post this review because businesses need to understand that this is a two way street and we need them just as much as they need us. So it’s only fair to do right