Customer Punished for Restaurant Errors

I am extremely disappointed with Uber Eats’ handling of a valid complaint.

I ordered a 200g char-grilled steak from Spur Silver Cove (Metlife, Port Elizabeth), but received a steak that was extremely thin, clearly closer to about 125g, and overcooked, despite requesting medium rare. While some shrinkage after cooking is normal, this portion was far beyond acceptable.

I contacted Spur directly, and they acknowledged that the portion was incorrect and agreed it was wrong, even offering to make up for it. Despite this, Uber Eats still refused to issue a refund, even after evidence was provided.

Over the past few weeks, I have spent thousands of rands on Uber Eats, treating my family regularly. I have only raised complaints when items were missing or incorrect, which is not the customer’s fault. Customers should not be penalised for reporting legitimate issues.

This lack of accountability from Uber Eats has cost them a loyal customer.