Courier **** about deliver & Ubereats refuses to refund

I ordered food on Fri, 12 July 2024. Prior to the delivery courier leaving the restaurant I asked him to please refer to delivery notes to ensure he doesn’t get lost. He read the message. Only for him to still get lost, and outright refuse to drive around the block to access the gated community (per the instructions), not answer my calls and then mark the order as delivered/complete in the app. Meanwhile I did not receive my order worth R252. Uber eats then says they will not refund me because the courier says he could not reach me. Hogwash. I then demanded the matter to be escalated so that ubereats support can show me proof that their courier tried to contact me and I’ll show them my proof. Radio silence. To this day “the matter has been escalated to their specialised team”. Vet your couriers or take accountability for the losses incurred by your customers.