******* Uber Eats

I downloaded the app and ordered a burger. The driver claimed he "could not find the address" and arrived with a cold burger. I paid him in cash plus a tip. Two days later I noticed in my bank account that Uber Eats has taken money from my bank account (I have an Uber account which obviously links to Uber Eats). I struggled to reach Uber Eats on their telephonic helpline (IMPOSSIBLE). I eventually submitted a request (on the help section on the app) to reimburse me, to which they immediately rep**** they could only act on this type of request 48 hours after the order had been delivered. Needless to say, it was my first and LAST TIME that I will make use of this pathetic, money hungry and ******* service. I have already started warning ALL my friends against Uber Eats. How can they get away with this level of *******ion?