Complaint Regarding Undelivered Order and Lack of Support

Uber Eats took my money and no food was delivered

I am writing to express my dissatisfaction with a recent experience on their platform. My order, which was marked as “delivered,” never arrived, and the lack of support I have received in resolving this issue has been deeply disappointing.

Despite claims that the driver tried to contact me, this is simply untrue. In fact, I initiated contact first, as I noticed the delivery time kept changing on the app. When I reached out, the driver assured me he was on his way. Later, he texted to say he had arrived, but when I went downstairs, he was nowhere to be found. I tried calling him through the app, and he responded saying he had a puncture. After that, he stopped responding altogether.

To my frustration, I then received a notification stating that my order had been delivered—even though I was outside waiting and never received it.

I believe this situation could have been avoided if Uber Eats allowed customers access to chat histories with drivers. This transparency would help clarify miscommunications and prevent such incidents.

I have not received a refund for the undelivered order, as I have already paid for a service that was not rendered. I am not happy with their service