COMPLAINT- I NEED MY REFUND PLEASE ITS BEEN WEEKS

I ordered 2 pizzas from Panarottis through UberEats, 1 had a normal base and the other had a banting base, after I had placed the order and the money went off Panarottis called to let me know that they didn't have the banting base. I therefore asked to cancel the 1 pizza and just keep the 1. Panarottis advised that they cannot cancel on their side and that id need to cancel on the UberEats app and reorder just the 1 pizza without the banting base. I did that. I cancelled and reordered just the 1 which I again had to pay for and it was delivered but till today I have not received my refund for the 2 pizzas , the order I had to cancel. The kind of response I get from uberEats is they are so sorry they understand it must be frustrating and that its been such a bad experience for me but they are not in a position to offer a price adjustment or compensation on the order. I am not asking for a price adjustment or compensation I am asking for my refund which is due to me. The restaurant never prepared the order, they are the ones who asked me to cancel since they did not have the banting base. I did not receive that order, it wasn't delivered to me therefore I want my full refund. UberEats have been so unpleasant to deal with, they send automated replies and they have been giving me the run around for weeks now. Surely they have some form of communication with the restaurant and the restaurant can confirm that the order was not made nor was it delivered.