Complaint

I ordered a takeway on the uber eats app for the first time on the 12/5/2024.My order amount of R123.15 was deducted from my account,i then i noticed an unrecognised charge of 266.50 to my account as well.I made a complaint and provided all the relevant proof regarding the deductions made but always only got an automated response that tbey are unable to comprehend the messsge i ws trying to convey.I then called customer services as i was getting no joy from the emails sent back and forth.I was told that they can only forward my complaint to the relevant technicians to deal with the issue,but i am still getting an automated response that they ate unable to comprehend the message ,and i'm so frustrated as this was supposed to be resolved immediately and my money was supposed to be refunded asap.