Complaint against uber eats for non delivery and charging R317

Shockingly dishonest. I ordered at 12 20 this afternoon from Kauai through Uber Eats. The meal and costs came to R317.00, We waited and waited and waited and the maximum time kept going up to a longer and longer waiting period. Eventually it was marked as delivered by the driver but no food arrived. When I checked the money had gone through my Capitec Account I feel as though I have been ****med and would never ever recommend or use Uber Easts again. The only way I can get my money back Capitec informed me is if I cancel my card and get an new one for R100 plus all the inconvenience. I am very disappointed and very annoyed.