Complaint against Uber Eats

I ordered via Uber Eats 2 nights ago on 02 January 2025 where I ordered 2 Cappy Juices, 2 Double Colonel Burger, Fries and a bucket for one. My order was delivered by James whom upon arrival was asked if my drinks were inside as the package felt light and he answered yes. Upon opening up the order there were no drinks but only straws inside. I immediately raised this with Uber Eats who rep**** with they do not offer refunds on drinks, how so when I paid and lost money. I proceeded to raising this up with KFC online. I was contacted by KFC on 03 January 2025 and they told me they cannot do anything about the matter as the order was placed via Uber Eats and the driver was supposed to check the order to ensure that it's correct. KFC refused to take any accountability on their part because as much as the driver might have not checked and is to blame partially but they are to blame as well because they dispatched am order with missing components indicating that their staff members at KFC Mount Edgecombe did not do their job properly because they only put in straws with no drinks and than passed over the order to the Uber Eats driver. The food does not belong to Uber Eats but KFC the order came from the takeaway joint KFC and was packed by KFC but no responsibility taken whatsoever. I gain nothing, I lost money for my drinks and no one between the 2 parties are willing to refund me my money infringing on my rights as a consumer. I wouldn't recommend both these companies to anyone they are low part and have no customer loyalty and terrible service.