Complaint about Uber Eats & Driver (Josephy)

I recently placed an order from Pedro’s through Uber Eats, and the entire experience was unacceptable.

First, the order was completely wrong. I ordered half a chicken (cut into four pieces), but I only received one small piece of chicken. The packaging itself was torn and unhygienic, and one of the rolls was missing — specifically the garlic roll.

Second, the issue with the payment was handled very badly. I had already paid R45 using Uber Cash and R2 using Uber One Credit. On top of that, I gave the driver (Josephy) R62 in cash. Instead of recording the payment properly, he started arguing with me, insisting that the money would be deducted on his side. He had an extremely bad attitude, even acting aggressive as if he wanted to fight with me, which made me feel very unsafe.

Despite me paying him in cash, Uber is now claiming that I still owe R61.17. If I truly hadn’t paid, why did Josephy hand over the food? He should never have given me the order if I hadn’t paid. The fact that he gave me the food proves I paid him, yet now Uber wants to charge me twice.

Because of this false claim, I cannot even request a normal Uber ride anymore, which caused me to miss an important trip I had planned. This is extremely unfair I paid what I was supposed to, I received an incomplete and unhygienic order, and now I’m being blocked from using the service.

This was a horrible experience with both Uber Eats and the driver Josephy, and I will not pay R61.17 again for something I already paid. Uber needs to take responsibility for their driver’s actions, refund me for the missing food, and fix my account immediately.