COMPLAIN - Order never received

I order food from Shawlo Waters Ruimsig at 12h00 and i still haven't received it and on my app it says delivered. order number: 3F74E and the driver's name is Talkmore - his number is ********** 794. i have been billed for this amount and the driver is not picking up my calls.

Thus is a day light robery. i want my money back.