COMMUNICATION UNDER PRESSURE

Such dismal service and communications from Uber Eats today after ordering childrens lunches. Order phone call was at 11.15 Specifically asked whether the time would be a factor. Was advised the items would be with us at 12h00. Burger King Gateway. At 12.55, we called the Uber eats, no answer, we tried several more times and nt getting through we phoned Burger King at the Gatewat Branch. We got in the car and then and drove to the shop to find 15 or more Uber Eats drivers waiting outside the Gateway branch awaiting food processing. According to Burger King the branch was swamped with orders and still continued to take orders from customers who pay for their meals up front. Surely to goodness a phone call to operations centre to say no more orders if you cannot fulfill the current ones. No communication, no feedback, not even answering calls. All is forgiven with communication. This lack of is a major fail.