Cold food, spilt coffee, goods missing from order

I am really disgusted at the service of Uber Eats for the past three times I have ordered from McDonalds Wynberg the order has taken up to 1.5 hours to get here. On Saturday I had to cancel the order as i was late for an appointment. ETA for this restaurant says 15-25 mins. On none of the occasions was I contacted. And when I contacted Uber Eats my complaints were brushed off with a “sorry” and absolutely no attempt at rectifying their bad service. Not even when I had to cancel my order due to their inability to provide a partner to deliver my goods. Today is my birthday and I wanted to have breakfast in bed so I ordered McDonalds via UberEATS My order was ice cold when it arrived after an hour of waiting. Half the coffee was spilt out and the bag was wet. My Jalepeno sauces which I was charged for were missing. There was no sauce or butter withmy hotcakes. I am terribly disappointed in Uber Eats. I suppose all I’ll get is another “sorry” I have recently downloaded the Order In app and have used them 9 times in the past few weeks. Their service is so much better, I’d recommend them to anyone. I definitely can’t say the same for UberEATS