charges

Uber eats and uber has charged me for food that i did not receive and also charged me for a ride that i paid cash for through my account, when i contacted uber eats on twitter they SAID THRY cannot track this and i must send an email, I asked for their direct contact details and they said they cannot assist Can i have my money back please its over R300 imagine in this day and age with the economy and more especially after i have been such a loyal customer CAN I HAVE MY MONEY