Charged for order not received & processed

I placed an order on 03 Jan 2026, money was deducted from my bank account. The order on UberEats was valued at R0.00 but R209 was deducted from my account. I did not receive the order. When I followed up when showed I expect the refund via Customer Service, I keep on receiving auto reply (same message that they can confirm that I was not charged) When I request a way forward I keep getting same reply that I was not charged. I need my money back